A. Sorry, not at this time. All rental vehicles must be picked up and returned at our store in Kumamoto Airport.

A. We have a store in the Sorayoka Visitor Center at Kumamoto Airport. We will provide free transportation to the rental/return location, which is the nearest sales office to the store.

The address will be provided to you when we check your vehicle.

[Business hours]

Open all year round

10:00am - 7:00pm

【Outside business hours】

Rental/return arrangements can be made according to customer convenience during the following hours.

Rental hours: 8:00am - 9:00pm

Return time: 8:00am - 7:00pm

The process of picking up and returning a car may take some time.

Please allow yourself plenty of time.

A: Yes, we can keep it for you.
However, we may not be able to accommodate your request due to lack of parking space or busy periods.
Please contact the store you wish to use by phone and apply.
Please note that we cannot guarantee against any damage that occurs while your luggage is in our custody.

A. If you would like to leave earlier or return later, please contact us.
*We may not be able to meet your request. Also, we may require an additional fee.

A.We do not allow pets to be brought into the rental car due to consideration of allergies of other customers.

A. We rent out bonfire sets, cooking sets, ETC cards, and smart kids belts. If you proceed to make a reservation from CAR RENTAL , you can see the details of all options.

A.Currently, we do not have child seats available. They will be added as an option in the future.

We offer a Smart Kids Belt as an optional extra, which can be used only for children weighing between 15kg and 36kg and seats with 3-point seat belts.
For more details, please see " Smart Kids Belt ".

A. We do not rent out options by themselves.

A: Yes, all vehicles are equipped with it.

ETC card rental service is available for 550 yen per use.
Please note that there is a limit to the number of ETC cards available for rental.

Vehicle Equipment

• APIO JIMNY / JB64 / AT / 2-seater Interior・・・Car navigation system, audio deck, Bluetooth

• ASIMO JIMNY / JA11 / AT / 2-seater
  \Wood steering wheel Asimo original/
  Interior: 1DIN audio deck (no navigation, no Bluetooth)
  *Can be connected via USB connector, please bring your own.
  Exterior: Roof rack, car side tarp

• X-Trail / AT / 4-seater (5-seater, please inquire)
  Interior: Car navigation system, audio deck, Bluetooth
  Exterior: Roof rack, car side tarp

• Land Cruiser / 70 / Normal / AT / 4-seater (5-seater, please inquire)
  Interior: Car navigation system, audio deck, Bluetooth

• Land Cruiser / 70 / Custom / AT / 4-seater (5-seater, please inquire)
  Interior: Car navigation system, audio deck, Bluetooth
  Exterior: Roof rack, grill guard
  

The following items are included in all vehicles. You can check the details on the CAR RENTAL vehicle details page under "What's included in the rental."

• Picnic Box
• Table set

At present, we do not have any manual vehicles available.

Yes, in order to rent a car, all drivers must have a valid driver's license from their home country with them at check-in (printed or electronically scanned copies are not accepted).

An international driver's license alone cannot replace your home country's driver's license. If you do not have a license, you cannot use it.

Yes, all drivers must show a driver's license and sign a rental agreement upon pickup, and you cannot add an additional driver after departure.

To rent, you must be 18 years of age or older and have a valid driver's license.

A. In principle, beginners and minors can also use it.
We do not lend out Wakaba Marks, so please bring your own.

A.Yes, you can use an international driver's license issued under the Geneva Convention by a member country of the Geneva Convention.
When renting a car, you will need to present your international driver's license and passport.
Please check the expiry date of your international driver's license, the expiry date for driving in Japan, and the vehicle classification you are permitted to drive before using this service.

A. With a regular driver's license, you can drive a vehicle with a capacity of up to 10 people.
Currently, the vehicles we have prepared have a maximum capacity of 5 people, so you can drive them with a regular driver's license.

A. Sorry, at this stage you cannot use the facility without making a reservation.
Reservations can only be made online, so we recommend making your reservation early.

It is not a problem if the contract holder and the person making the reservation are different people.

However, since the rental document is created based on the reservation, it may take some time to correct the contract holder information before the rental. There is also a possibility that the departure may be delayed, so we recommend that the contract holder make the reservation themselves.
Please note that if you use online payment, the person making the reservation, the renter (contract holder), and the credit card holder must be the same person.

Once you select the details of your intended use from CAR RENTAL and proceed, you can check the total amount in your cart before completing your reservation.

You can select a reservation date up to 180 days (approximately 6 months) before or after the application date.

To check the schedule, please refer to the calendar on the details page of each CAR RENTAL vehicle.

Reservations can be made 24 hours a day on the official website. Same-day reservations are also possible, but depending on the reservation situation, the desired model or car may not be in stock.

[Additional Information]

• We recommend that you make your reservation early as we may be very busy during Golden Week, Obon, the New Year holidays, etc.

A.If there is a change in the amount, please check the following.

■If additional charges are incurred If additional charges are incurred due to extending the usage time or fuel consumption settlement, a new payment will be made for the additional charges, or the previous payment will be canceled and the new usage fee will be processed.

■If a deduction occurs, the payment made at the time of reservation will be canceled and the usage fee will be processed again.

A.When making a reservation with online payment, the payment will be processed at the time the reservation is completed.
If the payment information changes due to a change or cancellation of your reservation, the payment before the change will be cancelled and a new payment will be processed based on the new information.
In the event of cancellation, only the cancellation process will be carried out and the total rental fee will be refunded minus the cancellation fee.

■ Reference example
Example 1: When making a reservation one month in advance using online payment , payment will be made at the amount planned to be used at the time of booking.
The closing date and deduction date will vary depending on the card issuer, but in some cases the charge may be deducted before you use the card.

Example 2: If you cancel your reservation after the closing date of the card issuer you used, the fee will be debited once and then the cancellation and refund will be processed again.
Depending on your card issuer, it may take some time for the transaction to be reflected.
For inquiries regarding your transaction or the timing and method of refunds, please contact your card issuer.

Please see below for how to change or cancel your reservation.

■If you want to change or cancel your reservation <br/>You can do so by clicking on "Cancelling or changing your reservation" at the bottom of the email we sent you when you made the reservation.

[Additional Information]

• Reservation changes: Possible up to 7 days before the planned date of use
• Cancellation of reservation: Possible up to 60 days before the scheduled date of use

If you wish to change or cancel your reservation after the deadline above, please contact us via the inquiry page.

[Note]

■Points to note when cancelling a reservation <br/>We understand that there may be unavoidable circumstances, but as we only have a few vehicles in our company, we are unable to accept cancellations after a reservation has been made on a specific date.
If you wish to change or cancel your reservation, a cancellation fee will be charged.
Please note that if the rental car contract has not been concluded within one hour of the departure time, your reservation may be cancelled.

The cancellation fees are as follows:

*60 days before the planned date of use: No cancellation fee

*59 to 31 days prior to the planned date of use: 20% of the total rental fee,

*7 to 30 days before the planned date of use: 30% of the total rental fee

*6 to 2 days before the planned date of use: 50% of the total rental fee

*Cancellation 2 days before the scheduled date or without notice: 100% of the total rental fee

1. Personal injury compensation

Personal injury: Unlimited

Property Damage: Unlimited

2. Personal Injury Compensation

Personal injury compensation, personal injury up to 30,000,000 yen

3. Vehicle Compensation

Up to the current value of the vehicle per accident Deductible up to 200,000 yen

4. Other

Road Assistance Service

Attorney fees paid in full

This insurance does not include:

1. Camping equipment provided, rooftop tent and its inclusions
2. Non-Operation Charge (NOC)

In addition to the refundable disclaimer, if the vehicle needs to be repaired or cleaned due to an accident, theft, breakdown, damage, etc., we will charge you the following amount as loss of use compensation.

Normal Class

• If the vehicle is driven back to the designated return location, 30,000 yen
• If the vehicle is not driven and returned to the designated return location, 75,000 yen

High class

• If the vehicle is driven back to the designated return location, 50,000 yen
• If the vehicle is not driven and returned to the designated return location: 100,000 yen

A.While the ECO insurance is optional, we recommend that you purchase it in case of an accident.

Auto insurance is included in the basic price.

For details on insurance and guarantees, please see the FAQ "What types of insurance are available?"

In the unlikely event that an accident occurs, the customer will be responsible for the following three items:

1. Insurance deductible
2. Damages exceeding the amount of insurance compensation
3. Non-operation charge

[Additional Information]

• Regarding 3., if you have subscribed to the "ECO" insurance, you will be exempt from the Non-Operation Charge (NOC).

As this is not a service provided by our company, we cannot provide information regarding terms of use or eligible vehicles, etc.
For information about ETC fee discount systems, please contact the respective expressway company.